FAQs & Troubleshooting
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127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Media Type Mismatch or Media Mismatch
- 3Too Many Trays
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6Cannot Print ##
- 7(Video) Set up your Brother machine
- 8No Toner
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Wrong Toner Cartridge
- 11(Video) Paper is Jammed in the Manual Feed Slot
- 12Toner Error
- 13(Video) Paper is Jammed in the Paper Tray
- 14What is the recommended paper?
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 17The printer status is Offline or Paused.
- 18(Video) Paper is Jammed in the MP tray
- 19Condensation
- 20No Paper Tray1/Tray2/MP Tray
- 21Unusable Device
- 22Toner Low
- 23Cooling Down
- 24Out of Memory
- 25What is the default password for my Brother machine?
- 26Check the remaining ink or toner level (Linux)
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28Install the Brother Mobile Connect application (for mobile device)
- 29Cannot Detect
- 30Drum !
- 31What driver package format is supported by my Linux distribution?
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 34Cartridge Error
- 35Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 36Adjust color settings by using the custom setting in the printer driver (Windows only)
- 37I cannot print using my Brother machine on a wired network (Windows/macOS)
- 38Enable the Brother machine's network interface.
- 39I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 40The color of your printouts is not what you expected
- 41Toner smears easily
- 42Missing thin lines in images
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44Cannot print after a Windows 10 update (June 2020)
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46How to identify your Operating System (OS).
- 47Change the printer driver settings (Windows)
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 50The downloaded driver's name is different from my machine's name. (Linux)