FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Install the optional lower tray
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Use Universal Print (Windows)
- 6Protect your Brother machine against unauthorised access over the network
- 7Lines across the page
- 8Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 9I cannot print using my Brother machine on a wired network (Windows/macOS)
- 10After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 11How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 12How to identify your Operating System (OS).
- 13Discover the MAC address of the Brother network card
- 14Poor fixing
- 15Drum End Soon
- 16(Video) Paper is Jammed in the MP tray
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Wrong Toner or Wrong Toner Cartridge
- 20I cannot print on a wireless (Wi-Fi) network (Mac)
- 21Size Error DX or Size Error 2-sided
- 22(Video) Paper is Jammed in the Back of the Machine
- 23I cannot connect my machine to a Windows 11 computer via USB.
- 24What driver package format is supported by my Linux distribution?
- 25The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28The printer status is Offline or Paused.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 30The scanning speed is slow when scanning from my machine. (Windows)
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32I cannot print full-page photos or images using Email Print.
- 33When I print images, the quality is not good (Linux)
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35I am unable to print from a client PC to a printer on a print server. (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38What is the difference between the toner cartridge and the drum unit?
- 39Cannot Detect
- 40What is the default password for my BRAdmin or Web Based Management?
- 41Install the Mailbox.
- 42Drum !
- 43Black lines down the page
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 46Important points you need to confirm before configuring your Brother machine for a wireless network.
- 47Supported models of Universal Printer Driver for PCL
- 48Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 49Uninstall the Brother Software and Drivers (Windows)
- 50Ghosting images