FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the Paper Tray
- 6(Video) Paper is Jammed inside the Machine
- 7Toner Low or Prepare New Toner Cartridge
- 8The scanning speed is slow when scanning from my machine. (Windows)
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Set up your Brother machine
- 11Out of Memory
- 12Drum End Soon
- 13I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 14I cannot print using my Brother machine on a wired network (Windows/macOS)
- 15Delete print jobs from the print queue.
- 16What driver package format is supported by my Linux distribution?
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18(Video) Paper is Jammed in the MP tray
- 19After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Install the optional lower tray
- 22Add your Brother machine with AirPrint (macOS)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25How to identify your Operating System (OS).
- 26Change the printer driver settings (Windows)
- 27Cannot Print ##
- 28Self-Diagnostic
- 292-sided Disable or 2-sided Disabled
- 30The printer status is Offline or Paused.
- 31Cannot Detect
- 32What is the default password for my BRAdmin or Web Based Management?
- 33Drum !
- 34Toner specks
- 35What is the recommended paper?
- 36Where can I download Brother iPrint&Scan application for Mac?
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38Check the firmware version.
- 39What is the default password for my Brother machine?
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41Wrong Toner or Wrong Toner Cartridge
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43Media Type Mismatch or Media Mismatch
- 44I cannot print from my computer via USB.
- 45No Toner
- 46Poor fixing
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48A security warning appears when accessing Web Based Management via HTTPS.
- 49Use Universal Print (Windows)
- 50When I print images, the quality is not good (Linux)