FAQs & Troubleshooting
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231 Results
- 1Paper is Jammed in the 2-sided Tray
- 2(Video) Update the Driver or Firmware for your Brother machine
- 3Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 4Replace Drum
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Paper is Jammed in the Back of the Machine
- 7(Video) Replace the Toner Cartridge
- 8Load and Print Thick Paper Using the Paper Tray
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Load and Print on Envelopes Using the MP Tray
- 13Setup a Brother machine on a wireless (Wi-Fi) network.
- 14Toner Low or Prepare New Toner Cartridge
- 15Install the Mailbox.
- 16My printer takes a long time to start printing when using Airprint. (iOS 16)
- 17Update the Driver or Firmware for your Brother machine
- 18Print on Both Sides of the Paper (Windows®)
- 19Print as a Poster (Windows®)
- 20Media Type Mismatch or Media Mismatch
- 21Enable the Brother machine's network interface.
- 22Check the firmware version.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 25Use a Macro from Your Computer (Windows®)
- 26What driver package format is supported by my Linux distribution?
- 27When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30Configure the Store Print Log to Network Settings Using Web Based Management
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32What is Brother Web Connect?
- 33Discover the MAC address of the Brother network card
- 34Drum End Soon
- 35Set Sleep Mode Countdown
- 36Image skewed
- 37Use Universal Print (Windows)
- 38Set up your Brother machine on a wireless network.
- 39Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 40Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 41Configure LDAP Authentication Using Web Based Management
- 42What is Brother iPrint&Scan?
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 45What is the Network Shared printing?
- 46The printer status is Offline or Paused.
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Jam MP Tray
- 49Ghost
- 50Print a PDF file with mixed paper sizes from different paper trays (Mac).