FAQs & Troubleshooting
![]() |
Popular |
112 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Set up your Brother machine
- 3I cannot print on a wireless (Wi-Fi) network (Mac)
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7Use Universal Print (Windows)
- 8(Video) Paper is Jammed in the Paper Tray
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10The printer status is Offline or Paused.
- 11Install the Brother Mobile Connect application (for mobile device)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15(Video) Paper is Jammed in the MP tray
- 16I cannot print using my Brother machine on a wired network (Windows/macOS)
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22Media Type Mismatch or Media Mismatch
- 23Delete print jobs from the print queue.
- 24Cannot Print ##
- 25What is the default password for my BRAdmin or Web Based Management?
- 26What is the recommended paper?
- 27The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 28What is the default password for my Brother machine?
- 29Add your Brother machine with AirPrint (macOS)
- 30Check the remaining ink or toner level (Linux)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Protect your Brother machine against unauthorised access over the network
- 34"Offline" appears on the Status Monitor. (Windows)
- 35How to identify your Operating System (OS).
- 36Self-Diagnostic
- 37No Toner
- 38Drum !
- 39Update the Driver or Firmware for your Brother machine
- 40I cannot print full-page photos or images using Email Print.
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42Wrong Toner or Wrong Toner Cartridge
- 43After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 44Enable the Brother machine's network interface.
- 45Change the printer driver settings (Windows)
- 46Cannot Detect
- 47Poor fixing
- 48When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 49Out of Memory
- 50Toner specks