FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed in the Paper Tray
- 9After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 10The scanning speed is slow when scanning from my machine. (Windows)
- 11What driver package format is supported by my Linux distribution?
- 12(Video) Paper is Jammed in the MP tray
- 13What is the recommended paper?
- 14Enable the Brother machine's network interface.
- 15Poor fixing
- 16The printer status is Offline or Paused.
- 17Wrong Toner or Wrong Toner Cartridge
- 18Install the optional lower tray
- 19What is the default password for my Brother machine?
- 20I cannot print full-page photos or images using Email Print.
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22Install the Brother Mobile Connect application (for mobile device)
- 23How to identify your Operating System (OS).
- 24Cannot Print ##
- 25Self-Diagnostic
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Set up your Brother machine on a wireless network (Windows/macOS)
- 28Check the remaining ink or toner level (Linux)
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 302-sided Disable or 2-sided Disabled
- 31Toner Low or Prepare New Toner Cartridge
- 32Drum End Soon
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Control Printer Driver settings (only available for Windows)
- 37Delete print jobs from the print queue.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Change the printer driver settings (Windows)
- 40Drum !
- 41Toner specks
- 42Update the Driver or Firmware for your Brother machine
- 43Add your Brother machine with AirPrint (macOS)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46I cannot print using my Brother machine on a wired network (Windows/macOS)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 49"Offline" appears on the Status Monitor. (Windows)
- 50Open the Control Panel (For Windows)