FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6Change the printer driver settings (Windows)
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8The printer status is Offline or Paused.
- 9No Toner
- 10(Video) Paper is Jammed in the MP tray
- 11Use Universal Print (Windows)
- 12(Video) Set up your Brother machine
- 13Toner Low or Prepare New Toner Cartridge
- 14Install the optional lower tray
- 15Install the Brother Mobile Connect application (for mobile device)
- 16Out of Memory
- 17Drum End Soon
- 18The scanning speed is slow when scanning from my machine. (Windows)
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20Delete print jobs from the print queue.
- 21Cannot Print ##
- 22Toner specks
- 23I cannot print full-page photos or images using Email Print.
- 24I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 25I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 26How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 27Protect your Brother machine against unauthorised access over the network
- 28What is the default password for my BRAdmin or Web Based Management?
- 29Poor fixing
- 30Drum !
- 31Lines across the page
- 32What is the recommended paper?
- 33What is the default password for my Brother machine?
- 34Check the firmware version.
- 35Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 36Add your Brother machine with AirPrint (macOS)
- 37What driver package format is supported by my Linux distribution?
- 38Update the Driver or Firmware for your Brother machine
- 39After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 40The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 41"Offline" appears on the Status Monitor. (Windows)
- 422-sided Disable or 2-sided Disabled
- 43Black lines down the page
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 46Open the Control Panel (For Windows)
- 47My Brother machine has no power.
- 48When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)