FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6Change the printer driver settings (Windows)
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8The printer status is Offline or Paused.
- 9No Toner
- 10(Video) Paper is Jammed in the MP tray
- 11I cannot print using my Brother machine on a wired network (Windows/macOS)
- 12Drum End Soon
- 13Install the optional lower tray
- 14Use Universal Print (Windows)
- 15(Video) Set up your Brother machine
- 16Toner Low or Prepare New Toner Cartridge
- 17Out of Memory
- 18Install the Brother Mobile Connect application (for mobile device)
- 19The scanning speed is slow when scanning from my machine. (Windows)
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21Protect your Brother machine against unauthorised access over the network
- 22Delete print jobs from the print queue.
- 23Cannot Print ##
- 24Toner specks
- 25What driver package format is supported by my Linux distribution?
- 26Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 27What is the default password for my Brother machine?
- 28I cannot print full-page photos or images using Email Print.
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Check the firmware version.
- 33Cannot Detect
- 34What is the default password for my BRAdmin or Web Based Management?
- 35Poor fixing
- 36Drum !
- 37Lines across the page
- 38What is the recommended paper?
- 39The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 40Add your Brother machine with AirPrint (macOS)
- 41Update the Driver or Firmware for your Brother machine
- 42After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 43My Brother machine could not be found over the network when I installed drivers on my computer.
- 44"Offline" appears on the Status Monitor. (Windows)
- 45Open the Control Panel (For Windows)
- 46How to identify your Operating System (OS).
- 472-sided Disable or 2-sided Disabled
- 48Black lines down the page
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.