FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Paper is Jammed in the Manual Feed Slot
- 5(Video) Paper is Jammed inside the Machine
- 6What is the recommended paper?
- 7(Video) Set up your Brother machine
- 8How to identify your Operating System (OS).
- 9Adjust color settings by using the custom setting in the printer driver (Windows only)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Check the remaining ink or toner level (Linux)
- 12Wrong Toner Cartridge
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15(Video) Paper is Jammed in the Paper Tray
- 16Add your Brother machine with AirPrint (macOS)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 20The color of your printouts is not what you expected
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22The printer status is Offline or Paused.
- 23I cannot print full-page photos or images using Email Print.
- 24Enable the Brother machine's network interface.
- 25Discover the MAC address of the Brother network card
- 26Cannot Print ##
- 27What is the default password for my BRAdmin or Web Based Management?
- 28Correct the Color Printing
- 29Control Printer Driver settings (only available for Windows)
- 30What is the default password for my Brother machine?
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32I cannot print using my Brother machine on a wired network (Windows/macOS)
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Media Type Mismatch or Media Mismatch
- 36Delete print jobs from the print queue.
- 37I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 38Toner Error
- 39Cartridge Error
- 40No Paper Tray1/Tray2/MP Tray
- 41Horizontal coloured lines appear on the page
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot connect my machine to a Windows 11 computer via USB.
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45Can I send a print job to multiple machine email addresses using Email Print?
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47Update the Driver or Firmware for your Brother machine
- 48Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 49Open the Control Panel (For Windows)
- 50Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app