FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5Install the Brother Mobile Connect application (for mobile device)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8(Video) Paper is Jammed in the Manual Feed Slot
- 9I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 10(Video) Set up your Brother machine
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 14Adjust color settings by using the custom setting in the printer driver (Windows only)
- 15The printer status is Offline or Paused.
- 16What is the default password for my BRAdmin or Web Based Management?
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18I cannot print on a wireless (Wi-Fi) network (Mac)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Enable the Brother machine's network interface.
- 24Cannot Print ##
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26What is the default password for my Brother machine?
- 27Add your Brother machine with AirPrint (macOS)
- 28I cannot print full-page photos or images using Email Print.
- 29What driver package format is supported by my Linux distribution?
- 30Check the remaining ink or toner level (Linux)
- 31How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 32Delete print jobs from the print queue.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34How to identify your Operating System (OS).
- 35Discover the MAC address of the Brother network card
- 36Change the printer driver settings (Windows)
- 37Condensation
- 38No Toner
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 40Correct the Color Printing
- 41The color of your printouts is not what you expected
- 42Drum !
- 43What is the recommended paper?
- 44Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 45Important points you need to confirm before configuring your Brother machine for a wireless network.
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Wrong Toner Cartridge
- 49Media Type Mismatch or Media Mismatch
- 50Protect your Brother machine against unauthorised access over the network