FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2How to identify your Operating System (OS).
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 9Cartridge Error
- 10Drum !
- 11Enable the Brother machine's network interface.
- 12Cannot Print ##
- 13The printer status is Offline or Paused.
- 14What is the default password for my BRAdmin or Web Based Management?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18(Video) Paper is Jammed in the Manual Feed Slot
- 19No Paper T1
- 20Toner Low
- 21Cooling Down
- 22Out of Memory
- 23When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26Cannot print after a Windows 10 update (June 2020)
- 27Media Mismatch
- 28Install the Brother Mobile Connect application (for mobile device)
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30Adjust color settings by using the custom setting in the printer driver (Windows only)
- 31I cannot print from my computer via USB.
- 32Change the printer driver settings (Windows)
- 33Toner Error
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36What is the recommended paper?
- 37I cannot connect my machine to a Windows 11 computer via USB.
- 38Open the Status Monitor (Windows)
- 39In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Wrong Toner Cartridge
- 44Set up your Brother machine on a wireless network (Windows/macOS)
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46I cannot print on a wireless (Wi-Fi) network (Mac)
- 47Control Printer Driver settings (only available for Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49Discover the MAC address of the Brother network card
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)