FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Set up your Brother machine
- 5(Video) Paper is Jammed inside the Machine
- 6No Toner
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8Install the Brother Mobile Connect application (for mobile device)
- 9How to identify your Operating System (OS).
- 10Cannot Print ##
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13Drum !
- 14Add your Brother machine with AirPrint (macOS)
- 15Wrong Toner Cartridge
- 16Condensation
- 17Cooling Down
- 18Out of Memory
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 21Toner Error
- 22Cannot Detect
- 23What is the default password for my BRAdmin or Web Based Management?
- 24No Paper T1
- 25Toner Low
- 26What is the default password for my Brother machine?
- 27Reset the Drum Counter
- 28Media Mismatch
- 29Cartridge Error
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 34I cannot print using my Brother machine on a wired network (Windows/macOS)
- 35The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 36Enable the Brother machine's network interface.
- 37Check the firmware version.
- 38Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 39Missing thin lines in images
- 40I am unable to print from a client PC to a printer on a print server. (Linux)
- 41Manual Feed
- 42Toner scatter or toner stain
- 43Where can I find my Brother machine's serial number?
- 44I cannot print full-page photos or images using Email Print.
- 45What driver package format is supported by my Linux distribution?
- 46Cannot print after a Windows 10 update (June 2020)
- 47Check the remaining ink or toner level (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49I get a TS error when trying to print on a wireless network.
- 50I cannot print on a wireless (Wi-Fi) network (Windows)