FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1My Brother machine could not be found over the network when I installed drivers on my computer.
- 2What is the default password for my Brother machine?
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5How to identify your Operating System (OS).
- 6(Video) Paper is Jammed inside the Machine
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Enable the Brother machine's network interface.
- 9(Video) Set up your Brother machine
- 10(Video) Load an Envelope (Manual Feed Slot)
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Paper is Jammed in the Paper Tray
- 13Install the Brother Mobile Connect application (for mobile device)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15The printer status is Offline or Paused.
- 16Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 17Cannot Detect
- 18What is the default password for my BRAdmin or Web Based Management?
- 19Add your Brother machine with AirPrint (macOS)
- 20Cannot Print ##
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Set up your Brother machine on a wireless network (Windows/macOS)
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 26I cannot print using my Brother machine on a wired network (Windows/macOS)
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30Wrong Toner or Wrong Toner Cartridge
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 36What is Toner Continue Mode?
- 37Discover the MAC address of the Brother network card
- 38Cartridge Error
- 39Toner Ended
- 40Manual Feed
- 41Out of Memory
- 42Drum End Soon
- 43What is the recommended paper?
- 44I get a TS error when trying to print on a wireless network.
- 45"Offline" appears on the Status Monitor. (Windows)
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 47When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 48I cannot print full-page photos or images using Email Print.
- 49What driver package format is supported by my Linux distribution?
- 50Where can I download Brother iPrint&Scan application for Mac?