FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3(Video) Set up your Brother machine
- 4How to identify your Operating System (OS).
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed inside the Machine
- 8What is the default password for my BRAdmin or Web Based Management?
- 9Install the Brother Mobile Connect application (for mobile device)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Cartridge Error
- 12Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14I cannot print using my Brother machine on a wired network (Windows/macOS)
- 15I cannot print on a wireless (Wi-Fi) network (Mac)
- 16Drum End Soon
- 17(Video) Paper is Jammed in the Paper Tray
- 18I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 19The printer status is Offline or Paused.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23Cannot Print ##
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 25Toner Low or Prepare New Toner Cartridge
- 26Set up your Brother machine on a wireless network (Windows/macOS)
- 27Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Enable the Brother machine's network interface.
- 30Discover the MAC address of the Brother network card
- 31Out of Memory
- 32Control Printer Driver settings (only available for Windows)
- 33What driver package format is supported by my Linux distribution?
- 34Toner Ended
- 35Manual Feed
- 36Drum !
- 37When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 38(Video) Paper is Jammed in the Output Paper Tray
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41Delete print jobs from the print queue.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 45Change the printer driver settings (Windows)
- 462-sided Disable or 2-sided Disabled
- 47No Toner
- 48Update the Driver or Firmware for your Brother machine
- 49The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 50"Offline" appears on the Status Monitor. (Windows)