FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4Add your Brother machine with AirPrint (macOS)
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6(Video) Set up your Brother machine
- 7What is the default password for my BRAdmin or Web Based Management?
- 8(Video) Paper is Jammed inside the Machine
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11Manual Feed
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13(Video) Paper is Jammed in the Back of the Machine
- 14What is the recommended paper?
- 15What driver package format is supported by my Linux distribution?
- 16Check the remaining ink or toner level (Linux)
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Cannot Print ##
- 20(Video) Paper is Jammed in the Paper Tray
- 21When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 22How to identify your Operating System (OS).
- 23No Toner
- 24Size Error DX
- 25Drum !
- 26Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 29(Video) Paper is Jammed in the Output Paper Tray
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31Self-Diagnostic
- 322-sided Disable or 2-sided Disabled
- 33Cannot Detect
- 34Toner Low or Prepare New Toner Cartridge
- 35Out of Memory
- 36Drum End Soon
- 37Set up your Brother machine on a wireless network (Windows/macOS)
- 38I cannot print full-page photos or images using Email Print.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Install the Brother Mobile Connect application (for mobile device)
- 41Protect your Brother machine against unauthorised access over the network
- 42What is Toner Continue Mode?
- 43Toner Ended
- 44Check the firmware version.
- 45Black lines down the page
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Cartridge Error