FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 127/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 229/05/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 328/05/2024Toner Low or Prepare New Toner Cartridge
- 428/05/2024Drum End Soon
- 524/05/2024What is the default password for my Brother machine?
- 624/05/2024What is the default password for my BRAdmin or Web Based Management?
- 714/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 808/02/2024(Video) Paper is Jammed in the 2-sided Tray
- 908/02/2024(Video) Paper is Jammed inside the Machine
- 1008/02/2024(Video) Paper is Jammed in the Back of the Machine
- 1108/02/2024(Video) Paper is Jammed in the Output Paper Tray
- 1208/02/2024(Video) Paper is Jammed in the Paper Tray
- 1315/01/2024Reset the Drum Counter *
- 1415/01/2024Access Web Based Management *
- 1515/01/2024Print the WLAN Report *
- 1615/01/2024Paper is Jammed in the Paper Tray *
- 1715/01/2024Clean the Corona Wire *
- 1815/01/2024Replace the Drum Unit *
- 1915/01/2024Reset the Network Settings to the Factory Settings *
- 2015/01/2024Replace the Toner Cartridge *
- 2115/01/2024Print the Network Configuration Report *
- 2215/01/2024Clean the Drum Unit *
- 2315/01/2024Paper is Jammed in the 2-sided Tray *
- 2415/01/2024Paper is Jammed in the Back of the Machine *
- 2515/01/2024Paper is Jammed inside the Machine *
- 2619/10/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 2702/10/2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 2829/09/2023(Video) Load an Envelope (Manual Feed Slot)
- 2929/09/2023Ghosting images
- 3022/09/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3122/09/2023Poor fixing
- 3214/09/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 3307/09/2023Wrong Toner or Wrong Toner Cartridge
- 3407/09/2023Media Mismatch
- 3507/09/2023Self-Diagnostic
- 3606/09/2023Toner Ended
- 3706/09/2023Manual Feed
- 3805/09/2023(Video) Set up your Brother machine
- 3904/09/2023Size Error DX
- 4031/08/2023What is the recommended paper?
- 4110/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 4227/07/2023I get a TS error when trying to print on a wireless network.
- 4326/07/2023Cannot Detect
- 4420/07/2023Check the firmware version.
- 4520/07/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4620/07/2023Toner specks
- 4720/07/2023Lines across the page
- 4820/07/2023Black lines down the page
- 4905/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5008/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).