FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1How to identify your Operating System (OS).
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5What is the default password for my Brother machine?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8Set up your Brother machine on a wireless network (Windows/macOS)
- 9Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 10Add your Brother machine with AirPrint (macOS)
- 11(Video) Set up your Brother machine
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Drum !
- 15Install the Brother Mobile Connect application (for mobile device)
- 16(Video) Paper is Jammed in the Paper Tray
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19What is the default password for my BRAdmin or Web Based Management?
- 20Wrong Toner or Wrong Toner Cartridge
- 21Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Protect your Brother machine against unauthorised access over the network
- 25What is Toner Continue Mode?
- 26Cannot Print ##
- 27The printer status is Offline or Paused.
- 28Manual Feed
- 29When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 30Open the Control Panel (For Windows)
- 31What driver package format is supported by my Linux distribution?
- 32To install the printer driver easily using a tool. (Linux)
- 33(Video) Paper is Jammed in the Output Paper Tray
- 34After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 35No Toner
- 36Size Error DX
- 37Toner Low or Prepare New Toner Cartridge
- 38What is the recommended paper?
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40I cannot print on a wireless (Wi-Fi) network (Mac)
- 41Delete print jobs from the print queue.
- 42Cartridge Error
- 432-sided Disable or 2-sided Disabled
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45I cannot print from my computer via USB.
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49(Video) Load an Envelope (Manual Feed Slot)
- 50"Offline" appears on the Status Monitor. (Windows)