FAQs & Troubleshooting
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236 Results
- 1Replace Drum
- 2Reset the Network Settings to the Factory Settings
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4(Video) Load A4/Letter paper
- 5Jam Rear (With Video Instructions)
- 6(Video) Replace Toner
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Jam Tray (With Video Instructions)
- 11Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 12I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14Connect your Brother machine to your mobile device via a wireless router or access point.
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18How to identify your Operating System (OS).
- 19Out of Memory
- 20Jam 2-sided
- 21Turn the Toner Save Mode on or off.
- 22Add your Brother machine with AirPrint (macOS)
- 23Set up your Brother machine on a wireless network.
- 24Toner Low or Prepare New Toner Cartridge
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27Printing/ Scanning with a mobile device
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Jam Inside (With Video Instructions)
- 31Print on envelopes, labels, or thick paper from the manual feed slot.
- 32Enable the Brother machine's network interface.
- 33Load paper in the paper tray
- 34(Video) Unpack your Brother machine
- 35(Video) Connect telephone line and power cords
- 36(Video) Load an Envelope (Manual Feed Slot)
- 37"Offline" appears on the Status Monitor.
- 38Delete print jobs from the print queue.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40What is Toner Continue Mode?
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Print both sides of paper or a booklet automatically
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44What driver package format is supported by my Linux distribution?
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Copied images or documents appear lighter or darker than the original document.
- 47The printer status is Offline or Paused.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 50Scan a document in OS X 10.8/macOS 10.12 - 10.15.