FAQs & Troubleshooting
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216 Results
- 127/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 204/07/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 313/06/2024My Brother machine is unresponsive.
- 428/05/2024Toner Low or Prepare New Toner Cartridge
- 528/05/2024Drum End Soon
- 622/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 729/03/2024(Video) Cannot Detect
- 829/02/2024(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 914/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1014/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1110/01/2024What is the default password for my Brother machine?
- 1204/01/2024(Video) Unpack your Brother machine and install the toner cartridge
- 1304/01/2024(Video) Load A4/Letter paper
- 1404/01/2024(Video) Connect the cord
- 1504/01/2024(Video) Load an Envelope (Manual Feed Slot)
- 1604/01/2024(Video) Replace the Toner Cartridge
- 1702/10/2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 1825/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1926/07/2023Media Type Mismatch or Media Mismatch
- 2020/07/2023Check the firmware version.
- 2129/06/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 2227/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2308/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2406/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2506/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2601/06/2023Print both sides of paper or a booklet automatically
- 2701/06/2023Add your Brother machine with AirPrint (macOS)
- 2801/06/2023Delete print jobs from the print queue.
- 2916/05/2023I cannot print from my computer via USB.
- 3026/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3111/04/2023(Video) Paper is Jammed in the 2-sided Tray
- 3211/04/2023(Video) Paper is Jammed in the Back of the Machine
- 3311/04/2023(Video) Paper is Jammed inside the Machine
- 3411/04/2023(Video) Paper is Jammed in the Paper Tray
- 3507/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3603/04/2023Change machine settings from your computer.
- 3727/03/2023"Offline" appears on the Status Monitor.
- 3827/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3927/03/2023Change the printer driver settings (Windows/macOS)
- 4027/03/2023The printer status is Offline or Paused.
- 4115/02/2023How to use Driver Deployment Wizard(only available for Windows)
- 4215/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4314/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4419/12/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4519/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4619/12/2022Cannot Detect
- 4719/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4813/12/2022Open the Status Monitor
- 4913/12/2022How to identify your Operating System (OS).
- 5024/11/2022Create a Certificate Signing Request (CSR)