FAQs & Troubleshooting
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215 Results
- 1I cannot print using my Brother machine on a wireless network (Mac)
- 2(Video) Replace the Toner Cartridge
- 3Replace Drum
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Load A4/Letter paper
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Set up your Brother machine on a wireless network.
- 8Enable the Brother machine's network interface.
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10(Video) Paper is Jammed in the Back of the Machine
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14How to identify your Operating System (OS).
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16What is Brother iPrint&Scan?
- 17The printer status is Offline or Paused.
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19Print the Network Configuration Report
- 20I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21No Toner
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Clean the Drum Unit Using Drum Dot Print
- 24Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 25(Video) Paper is Jammed in the Paper Tray
- 26Add your Brother machine with AirPrint (macOS)
- 27(Video) Cannot Detect
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 30Reset the Drum Counter
- 31Cannot Detect
- 32Drum !
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Load Paper in the Paper Tray
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36(Video) Set up your Brother machine
- 37(Video) Connect the cord
- 38Size Error DX or Size Error 2-sided
- 39I cannot print on a wireless (Wi-Fi) network (Windows)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Manual Feed
- 42Toner Low or Prepare New Toner Cartridge
- 43Reset the Network Settings to the Factory Settings
- 44Set up a Brother machine and your mobile device on a wireless network
- 45Wrong Toner
- 46(Video) Load an Envelope (Manual Feed Slot)
- 47Print Unable ##
- 48Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 49Paper Low Tray 1 / Tray 2 / Tray 3 / Tray 4
- 50Self-Diagnostic