FAQs & Troubleshooting
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135 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Delete print jobs from the print queue.
- 4Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 5"JAM D" error appears on the LCD. What should I do?
- 6How do I install the Duplex Unit?
- 7When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 9"JAM B" error appears on the LCD. What should I do?
- 10How do I replace the Feed Roller?
- 11How do I install the CompactFlash Card?
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13I cannot print from my computer via USB.
- 14"JAM C" error appears on the LCD. What should I do?
- 15The paper is creased.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20What kind of memory can I use?
- 21"JAM E" error appears on the LCD. What should I do?
- 22"JAM A1 to A4" error appears on the LCD. What should I do?
- 23How do I install the Offset Catch Tray?
- 24How can I know how many pages the printer has printed?
- 25The printed letters are slanted, positioned incorrectly.
- 26Vertical blanks appear.
- 27Change the language displayed on my Brother machine's LCD.
- 28How to identify your Operating System (OS).
- 29I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 30Change the printer driver settings (Windows/macOS)
- 31I cannot print from my computer via network. (For Macintosh)
- 32The paper is skewed when it's printed.
- 33I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36What can happen if the wrong paper is used in your machine.
- 37What is the BRAdmin Professional software used for?
- 38Uninstall printer drivers (Linux)
- 39Open the Control Panel (For Windows)
- 40I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 43I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 44Cannot print after a Windows 10 update (June 2020)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 48I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50How do I use the "Booklet Printing" feature?