FAQs & Troubleshooting
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186 Results
- 1The printer status is Offline or Paused.
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3What is the Network Shared printing?
- 4"MP tray" is displayed on the LCD. What does it mean?
- 5The machine does not print anything.
- 6What driver package format is supported by my Linux distribution?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9What is 'Secure Printing' and how do I use it? (for Windows users)
- 10How do I use the Quick Print Setup Utility?
- 11The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 12When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 13Printouts are faint.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I cannot print from my computer via network. (For Macintosh)
- 16The paper is skewed when it's printed.
- 17What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 18I updated the Web BRAdmin and cannot enable the logging function.
- 19LOAD LETTER is displayed on the printer LCD. What does it mean?
- 20How to setup the Printer RAMDISK.
- 21How do I monitor the status of the printer?
- 22What kind of barcodes can I print?
- 23The paper is misfeeding or a lot of pages are going through at the same time when printing on small or thick paper.
- 24When trying to print from Mac OS® X the print queue is stopped.
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26How do I clean the scanner window?
- 27How can I change the IP address?
- 28What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 29The image is ghosted.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Delete print jobs from the print queue.
- 32How to identify your Operating System (OS).
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35I cannot print from my computer via USB.
- 36What is the print speed of the HL-7000 series printers?
- 37I cannot print from Mac OS X.
- 38Black spots appear all over the page. (poor fixing)
- 39When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 40I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 41What is a "Generic PCL Driver"?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 44Printouts have wrinkles or creases.
- 45Can I print from DOS applications?
- 46I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 47What can happen if the wrong paper is used in your machine.
- 48What is the recommended paper?
- 49Can I buy any MICR toner?
- 50Print on both sides of the paper.