FAQs & Troubleshooting
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167 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3What is a total paper input capacity of the HL-7000 series printers?
- 4The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8How do I print a network configuration page?
- 9The printer status is Offline or Paused.
- 10What is 'Secure Printing' and how do I use it? (for Windows users)
- 11What kind of USB cable should I use?
- 12Printouts have wrinkles or creases.
- 13How do I install additional memory?
- 14I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 15Cannot print after a Windows 10 update (June 2020)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Delete print jobs from the print queue.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How to identify your Operating System (OS).
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21What is the protocol specification of the NC-4100h Type 2 print server?
- 22I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25To install the printer driver easily using a tool. (Linux)
- 26Open the Control Panel (For Windows)
- 27I cannot print from my computer via network. (For Windows)
- 28"MP tray" is displayed on the LCD. What does it mean?
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30What driver package format is supported by my Linux distribution?
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 34I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 35When printing with monochrome laser printer, the print position shifts. (Linux)
- 36Pre-Required Procedures (Linux)
- 37Windows 10 Support Information
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41Change the printer driver settings (Windows/macOS)
- 42I cannot print from my computer via network. (For Macintosh)
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44The paper does not feed from MultiPurpose Tray(MP Tray).
- 45How do I display the Quick Print Setup as a Toolbar?
- 46How do I monitor the status of the printer?
- 47Can I print from a Citrix / Terminal Server environment?
- 48I cannot print from Mac OS X.
- 49When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 50I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?