FAQs & Troubleshooting
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228 Results
- 1Replace Drum
- 2Print a Test Page.
- 3A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Jam Inside
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Can I print on transparencies e.g. for overhead projectors?
- 8Manual Feed
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10The printer status is Offline or Paused.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 13Cartridge Error
- 14Out of Memory
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Discover the MAC address of the Brother network card
- 17Can I print from or scan to Android™ Smartphone?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Replace Laser
- 20Jam Duplex
- 21Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23Cover is Open
- 24Print the Network Configuration Report
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26Cannot print after a Windows 10 update (June 2020)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32Fuser Error or Self-Diagnostic
- 33Use the Universal Printer Driver for PCL
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38The print speed is slow.
- 39How to identify your Operating System (OS).
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42Change the printer driver settings (Windows/macOS)
- 43Toner Low or Prepare New Toner Cartridge
- 44Size mismatch
- 45I cannot connect to the print server using my web browser.
- 46Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 47Jam Tray 1 or Jam Tray 2
- 48What kind of memory can I use?
- 49What is the BRAdmin Professional software used for?
- 50Disable the APIPA protocol.