FAQs & Troubleshooting
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150 Results
- 1What driver package format is supported by my Linux distribution?
- 2When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 3Can I print from DOS applications?
- 4How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6How to identify your Operating System (OS).
- 7Can I print using the IPP protocol on Windows XP?
- 8I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The downloaded driver's name is different from my machine's name. (Linux)
- 11When printing with monochrome laser printer, the print position shifts. (Linux)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I cannot print from my computer via network. (For Windows)
- 14The printer status is Offline or Paused.
- 15Paper size settings are unavailable when I print from OpenOffice (Linux)
- 16I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 17Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 20Delete print jobs from the print queue.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23Change the printer driver settings (Windows/macOS)
- 24When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 25I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 26Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 27What is a "Generic PCL Driver"?
- 28"JAM REAR" error appears on the LCD. What should I do?
- 29"JAM INSIDE" error appears on the LCD. What should I do?
- 30I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 31I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 32Use the "Booklet Printing" feature.
- 33What is the printable area per page?
- 34I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 35What is the BRAdmin Professional software used for?
- 36What is the recommended paper?
- 37The printed letters are slanted, positioned incorrectly.
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40Print command (cupswrapper) (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43Uninstall printer drivers (Linux)
- 44I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 45I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 46Windows 7 Support Information
- 47I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 48When printing multiple copies of a document using the 'N in 1' setting within the printer driver, the last page is sometimes printed on the first page of the next set of printouts.
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50Replace the drum unit.