FAQs & Troubleshooting
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181 Results
- 1What is Brother iPrint&Scan?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3How to identify your Operating System (OS).
- 4"JAM INSIDE" error appears on the LCD. What should I do?
- 5Can I print from DOS applications?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Cannot print after a Windows 10 update (June 2020)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Delete print jobs from the print queue.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 17Can I use AirPrint with my Brother machine?
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 23Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 24Print overrun
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27What driver package format is supported by my Linux distribution?
- 28Print command (LPR) (Linux)
- 29Use the Universal Printer Driver for PCL
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 32Change the printer driver settings (Windows/macOS)
- 33In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 34I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 35What is a "Generic PCL Driver"?
- 36"JAM REAR" error appears on the LCD. What should I do?
- 37"JAM MP TRAY" error appears on the LCD. What should I do?
- 38What can happen if the wrong paper is used in your machine.
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40How do I install the Optional Tray Unit?
- 41What is the recommended paper?
- 42When printing with monochrome laser printer, the print position shifts. (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44"Offline" appears on the Status Monitor.
- 45Open the Control Panel (For Windows)
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?