FAQs & Troubleshooting
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165 Results
- 1I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The printer status is Offline or Paused.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7What is Brother iPrint&Scan?
- 8The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 9"JAM MP TRAY" error appears on the LCD. What should I do?
- 10Cannot print after a Windows 10 update (June 2020)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 15Change the printer driver settings (Windows/macOS)
- 16Memory full
- 17"JAM REAR" error appears on the LCD. What should I do?
- 18"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
- 19What kind of memory can I use?
- 20Replace the drum unit.
- 21What can happen if the wrong paper is used in your machine.
- 22Print on both sides of the paper.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25Delete print jobs from the print queue.
- 26Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28The paper is skewed when it's printed.
- 29The printer prints unexpectedly or it prints garbage.
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 31What is a "Generic PCL Driver"?
- 32Printouts have a curl or wave.
- 33Printouts have wrinkles or creases.
- 34I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Can I print from or scan to Android™ Smartphone?
- 37Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 38Printouts are faint.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 41To install the printer driver easily using a tool. (Linux)
- 42Protect your Brother machine against unauthorised access over the network
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 46Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49Discover the MAC address of the Brother network card
- 50Windows 7 Support Information