FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2Delete print jobs from the print queue.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4How to identify your Operating System (OS).
- 5How do I clear paper jams?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8Change the printer driver settings (Windows/macOS)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10How can I change the printer settings?
- 11The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 12Replace the toner cartridge
- 13What driver package format is supported by my Linux distribution?
- 14The paper is skewed when it's printed.
- 15What is a "Generic PCL Driver"?
- 16I cannot print from my computer via USB.
- 17Print on both sides of the paper.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21How do I install the Optional Tray Unit?
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 24Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 25What do the LED indications mean?
- 26I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 29I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 30I cannot print from my Dos Application, the status light turns orange but nothing happens.
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 32Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 33Printouts have a curl or wave.
- 34Printouts (envelopes) have creases.
- 35How can I clean the corona wire of the drum unit?
- 36What is the printable area per page?
- 37How do I install additional memory?
- 38I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 39Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41How can I clean the inside of the printer?
- 42I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 43Uninstall the printer drivers (For Windows)
- 44Cannot print after a Windows 10 update (June 2020)
- 45All print jobs are aborted and nothing is printed. (Linux)
- 46The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 47Open the Control Panel (For Windows)
- 48I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.