FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4How do I factory reset the print server?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6The paper is skewed when it's printed.
- 7I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 10What is the Network Shared printing?
- 11I cannot print from my computer via USB.
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 14When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 15Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 16What kind of paper can I use?
- 17What kind of memory can I use?
- 18Printouts (envelopes) have creases.
- 19White lines appears down the page.
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21Can I print from DOS applications?
- 22What are the expected yields of the consumables?
- 23How do I change the print server password?
- 24What is the recommended paper?
- 25Where do I find the complete User's Guide?
- 26All print jobs are aborted and nothing is printed. (Linux)
- 27I am unable to print from a client PC to a printer on a print server. (Linux)
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29I cannot use the "Modules Update" button on Web BRAdmin.
- 30I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 31Lines appears across the page.
- 32Replace the drum unit.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35Print command (LPR) (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39How to identify your Operating System (OS).
- 40Can I print from or scan to Android™ Smartphone?
- 41Change the printer driver settings (Windows/macOS)
- 42Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 43What is UPnP and SSDP?
- 44Black toner marks appear across the page.
- 45How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 46What is the BRAdmin Professional software used for?
- 47How do I disable the APIPA protocol?
- 48What is the best printer driver to use-the PCL or BR-Script driver?
- 49The printed letters are slanted, positioned incorrectly.
- 50Output sheets are completely black.