FAQs & Troubleshooting
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- 1Change the printer driver settings (Windows/macOS)
- 2The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6How to identify your Operating System (OS).
- 7What is the recommended paper?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10I cannot print from Mac OS X.
- 11What is a "Generic PCL Driver"?
- 12I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 13Can I print using the IPP protocol on Windows XP?
- 14When trying to print from Mac OS® X the print queue is stopped.
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16Uninstall the printer drivers (For Windows)
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18How do I print a network configuration page?
- 19Open the Control Panel (For Windows)
- 20I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 21I updated the Web BRAdmin and cannot enable the logging function.
- 22None of the LEDs illuminate.
- 23How can I use the reprint function?
- 24What is a file server based network and do Brother printers work in that type of environment?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Cannot print after a Windows 10 update (June 2020)
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 32Using the PING command to troubleshoot problems.
- 33I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 34I cannot use the "Modules Update" button on Web BRAdmin.
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36How can I change the IP address?
- 37What kind of paper can I use?
- 38What is UPnP and SSDP?
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41I want to change the paper tray and paper size settings. How do I change these things?
- 42Can I buy any MICR toner?
- 43Print on both sides of the paper.
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47Verify the Brother machine connected to the Wired Network (For Windows)
- 48The printer status is Offline or Paused.
- 49There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 50Does NC-2200w work with Windows Vista?