FAQs & Troubleshooting
Popular |
187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print using the IPP protocol on Windows XP?
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6Delete print jobs from the print queue.
- 7How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 8The printed letters are slanted, positioned incorrectly.
- 9What driver package format is supported by my Linux distribution?
- 10Functions supported in the Windows 7 built-in drivers
- 11How do I factory reset the print server?
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13The paper is skewed when it's printed.
- 14I cannot print from Mac OS X.
- 15Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 16Can I print from DOS applications?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19What is the difference between the toner cartridge and the drum unit?
- 20What is the Network Shared printing?
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 23I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 24When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 25I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27Print on envelopes.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29What is Status Monitor and how can I turn it on?
- 30How do I print on transparencies?
- 31Why is the Status light (led) red and the Paper light (led) flashing?
- 32How do I perform a factory reset?
- 33What kind of paper can I use?
- 34I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 35Printouts have a curl or wave.
- 36Printouts are with gray background.
- 37Print on both sides of the paper.
- 38I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 39I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 40My Brother machine misfeeds paper.
- 41Why does the Drum LED blink?
- 42Replace the drum unit.
- 43What is the best printer driver to use-the PCL or BR-Script driver?
- 44White spots appear in areas of dense black printing.
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46Verify the Brother machine connected to the Wired Network (For Macintosh)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Can I print from or scan to Android™ Smartphone?
- 49How can I install the Web BRAdmin on Windows Server 2003?
- 50The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?