FAQs & Troubleshooting
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126 Results
- 1How can I print envelopes?
- 2The printer status is Offline or Paused.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4How do I load A5 paper?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6The paper is skewed when it's printed.
- 7The printer stopped receiving data half way through the print job. What should I do?
- 8How do I install the Optional Tray Module?
- 9What can happen if the wrong paper is used in your machine.
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11Replace the toner cartridge.
- 12The paper is creased.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18Change the printer driver settings (Windows/macOS)
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 21I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24How do I install additional memory?
- 25"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 26The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 27What kind of memory can I use?
- 28How do I change the print server password?
- 29My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 30How do I clear the paper jams around the fuser unit?
- 31How can I activate/deactivate the Toner Save Mode?
- 32The printed letters are slanted, positioned incorrectly.
- 33I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 34How do I replace the transfer roll cartridge?
- 35The image is ghosted.
- 36What is the difference between the toner cartridge and the drum unit?
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 39How do I perform a factory reset?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41What is the printable area per page?
- 42What is the BRAdmin Professional software used for?
- 43What is the recommended paper?
- 44Uninstall the printer drivers (For Windows)
- 45"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 46I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 47Color around the edge of printing is incorrect.
- 48Vertical black lines appear on the print out.
- 49Dirty spots are printed.
- 50I cannot print from my computer via USB.