FAQs & Troubleshooting
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197 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Change the printer driver settings (Windows/macOS)
- 3Protect your Brother machine against unauthorised access over the network
- 4How to identify your Operating System (OS).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Adjust color settings by using the custom setting in the printer driver
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Delete print jobs from the print queue.
- 10Can I use AirPrint with my Brother machine?
- 11Open the Status Monitor
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The print speed is very slow when I use XML Paper Specification Printer Driver.
- 18What driver package format is supported by my Linux distribution?
- 19Uninstall printer drivers (Linux)
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Can I print on transparencies e.g. for overhead projectors?
- 24Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 26The paper is skewed when it's printed.
- 27How do I improve the color density? (Print Calibration)
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29"JAM REAR" error appears on the LCD. What should I do?
- 30Replace the drum unit.
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32What is the BRAdmin Professional software used for?
- 33How do I install additional memory?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35When I print images, the quality is not good (Linux)
- 36Windows 10 Support Information
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38The printer status is Offline or Paused.
- 39In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 40Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 41When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 42White lines or bands or ribbing across the page.
- 43How can I clean the corona wire of the drum unit?
- 44How do I clear paper jams?
- 45How do I adjust the print position of each color?
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)