FAQs & Troubleshooting
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184 Results
- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2How do I replace the fuser unit?
- 3Can I print from DOS applications?
- 4How to identify your Operating System (OS).
- 5The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 6What is the optional DX-3400 used for and how do I install it?
- 7What is the optional Compact Flash Card used for and how do I install it?
- 8Can I print using the IPP protocol on Windows XP?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What are the difference between PCL Driver and BR-Script driver?
- 11Change color mode from a Windows® PC
- 12How to use the Driver Deployment Wizard software
- 13How do I replace the transfer roller?
- 14The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 15Delete print jobs from the print queue.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Change the printer driver settings (Windows/macOS)
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Functions supported in the Windows 7 built-in drivers
- 20The paper is skewed when it's printed.
- 21How do I replace the Paper Discharger?
- 22What kind of paper should I avoid?
- 23Printouts have wrinkles or creases.
- 24"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 29I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 30What is the Network Shared printing?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I cannot print from my computer via network. (For Windows)
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34How do I change the color mode from a Windows PC?
- 35I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 36How do I replace the Drum Cleaner?
- 37What kind of envelopes should I avoid?
- 38What is the Optional Hard Disk Drive (HD-6G/HD-EX) used for and how do I install it?
- 39How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 40I cannot print from Mac OS X.
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42The printer prints unexpectedly or it prints incorrect characters.
- 43Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 44How can I change the IP address using the ARP and PING commands?
- 45How do I replace the waste toner pack?
- 46What kind of memory can I use?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48"JAM B" error appears on the LCD. What should I do?
- 49"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 50Printouts are faint.