FAQs & Troubleshooting
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162 Results
- 1Print a Test page
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3I'm having a problem with the print quality. How can I resolve it?
- 4Turn the Toner Save Mode on or off.
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 6Print on plain paper or bond paper from the Manual feed slot
- 7Change the printer driver settings (Windows/macOS)
- 8No Waste Toner
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10Delete print jobs from the print queue.
- 11The printer prints unexpectedly or it prints garbage data.
- 12The printer status is Offline or Paused.
- 13Jam Inside
- 14Reprint the last print job
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16What kind of memory can I use?
- 17Can I print from DOS applications? What printer driver emulation can be used?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Clean the drum unit
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21How to identify your Operating System (OS).
- 22I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Carry out calibration to improve the color density
- 25Jam Tray 1
- 26Replace Drum
- 27What can happen if the wrong paper is used in your machine.
- 28Replace Belt unit
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Can I print on transparencies e.g. for overhead projectors?
- 32WT Box End Soon
- 33The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 34Drum Error (Drum!)
- 35Replace WT (waste toner) Box
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37"Offline" appears on the Status Monitor.
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 40Missing image at thin line.
- 41Clean the LED head
- 42Print on both sides of the paper.
- 43Replace Toner
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Cannot print after a Windows 10 update (June 2020)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47What is the difference between the toner cartridge and the drum unit?
- 48Can I use AirPrint with my Brother machine?
- 49Adjust color settings by using the custom setting in the printer driver
- 50I cannot print from my computer via USB.