FAQs & Troubleshooting
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161 Results
- 1Print a Test page
- 2I'm having a problem with the print quality. How can I resolve it?
- 3The color of printouts are not what I expected.
- 4Adjust color settings by using the custom setting in the printer driver
- 5How to identify your Operating System (OS).
- 6Jam Tray 1
- 7Replace WT (waste toner) Box
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13Turn the Toner Save Mode on or off.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 16The paper is skewed when it's printed.
- 17When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 18Replace Belt unit
- 19Cannot print after a Windows 10 update (June 2020)
- 20Delete print jobs from the print queue.
- 21Can I use AirPrint with my Brother machine?
- 22Change the printer driver settings (Windows/macOS)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The printer status is Offline or Paused.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 26What is the BRAdmin Professional software used for?
- 27Uninstall printer drivers (Linux)
- 28Large characters are printed incorrectly. (Linux)
- 29I want to print using CUPS while keeping SELinux enabled. (Linux)
- 30Protect your Brother machine against unauthorised access over the network
- 31"Offline" appears on the Status Monitor.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Can I print on transparencies e.g. for overhead projectors?
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35No Belt Unit
- 36WT Box End Soon
- 37No Waste Toner
- 38Carry out calibration to improve the color density
- 39I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41I cannot use the "Modules Update" button on Web BRAdmin.
- 42What kind of memory can I use?
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)