FAQs & Troubleshooting
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144 Results
- 1The printer status is Offline or Paused.
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Printouts have wrinkles or creases.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Why does my Brother machine make a clunking noise when powered on or printing?
- 8"JAM B" error appears on the LCD. What should I do?
- 9What can happen if the wrong paper is used in your machine.
- 10How to identify your Operating System (OS).
- 11The paper is skewed when it's printed.
- 12How do I perform a factory reset?
- 13Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 14What kind of memory can I use?
- 15"JAM D" error appears on the LCD. What should I do?
- 16"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 17What is the BRAdmin Professional software used for?
- 18How do I install additional memory?
- 19I cannot print from my computer via network. (For Macintosh)
- 20What driver package format is supported by my Linux distribution?
- 21Cannot print after a Windows 10 update (June 2020)
- 22I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24Delete print jobs from the print queue.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 29Does the optional lower tray unit handle legal size paper?
- 30Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 31What kind of paper can I use?
- 32"JAM C" error appears on the LCD. What should I do?
- 33What is the life of the consumables?
- 34Change the language displayed on my Brother machine's LCD.
- 35I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 36What is the recommended paper?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 41What is the difference between the toner cartridge and the drum unit?
- 42When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 43I cannot print from my computer via USB.
- 44Windows 7 Support Information
- 45I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 46I cannot use the "Modules Update" button on Web BRAdmin.
- 47I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 48How do I replace the OPC belt cartridge?
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50How can I know how many pages the printer has printed?