FAQs & Troubleshooting
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187 Results
- 1The paper is skewed when it's printed.
- 2What kind of labels and transparencies can I use?
- 3Printer does not recognize the HDD/Compact Flash.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14How do I install the Optional Network Board?(Nc-4100h)
- 15What is 'Secure Printing' and how do I use it? (for Windows users)
- 16The machine does not print anything.
- 17What kind of paper can I use?
- 18"JAM MP TRAY"(in the Multi-purpose tray)
- 19What kind of memory can I use?
- 20What do LCD messages on Display of a control panel mean?
- 21Change the printer driver settings (Windows/macOS)
- 22The printer status is Offline or Paused.
- 23I cannot print from Mac OS X.
- 24When trying to print from Mac OS® X the print queue is stopped.
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27An error message "IGNORE DATA" appears on the printer LCD.
- 28The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30The printer does not print on envelopes correctly.
- 31JAM MAILBOX (inside the Mailbox unit)
- 32How do I install the Lower Mailbox Unit? (MX-4100)
- 33JAM REAR (at paper exit)
- 34Printouts have a curl or wave.
- 35How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 36What can happen if the wrong paper is used in your machine.
- 37How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 38How do I install additional memory? (DIMM)
- 39What is the Network Shared printing?
- 40I cannot print from my computer via network. (For Macintosh)
- 41Black toner marks appear across the page.
- 42How do I factory reset the print server?
- 43Vertical black lines appear on the printout.
- 44I cannot print from my computer via network. (For Windows)
- 45What kind of paper should I avoid?
- 46JAM DUPLEX
- 47How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 48What is the protocol specification of the NC-4100h Type 2 print server?
- 49The printer paper jams or paper is output at the rear of the printer.
- 50I cannot use the "Modules Update" button on Web BRAdmin.