FAQs & Troubleshooting
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214 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2The printer status is Offline or Paused.
- 3REPLACE TONER
- 4"Offline" appears on the Status Monitor.
- 5DUPLEX DISABLED
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7JAM TRAY 1
- 8How to identify your Operating System (OS).
- 9REPLACE DRUM
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12JAM DUPLEX
- 13JAM REAR
- 14JAM INSIDE
- 15Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 16The printer prints unexpectedly or it prints garbage data.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18MANUAL FEED
- 19Print the Network Configuration page.
- 20Use the Network Connection Repair Tool (Windows)
- 21TONER LOW
- 22NO TONER
- 23I cannot connect my machine to the wireless network (For Windows)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 27FUSER ERROR
- 28DRUM STOP
- 29NO PAPER T1
- 30FRONT COVER OPEN or FUSER COVER OPEN
- 31SIZE ERROR DX
- 32The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34MEMORY FULL
- 35DRUM END SOON
- 36What kind of paper can I use?
- 37SERVICE CALL
- 38Can I print from or scan to Android™ Smartphone?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41What do the LED indications mean?
- 42What is Brother iPrint&Scan?
- 43I cannot print from my computer via USB.
- 44CARTRIDGE ERROR
- 45TONER ENDED
- 46What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 47DRUM ERROR
- 48PRINT OVERRUN
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.