FAQs & Troubleshooting
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189 Results
- 1REPLACE DRUM
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5JAM INSIDE
- 6REPLACE TONER
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 9MANUAL FEED
- 10JAM REAR
- 11Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13DUPLEX DISABLED
- 14NO TONER
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16Use the Universal Printer Driver for PCL
- 17What is Brother iPrint&Scan?
- 18How to identify your Operating System (OS).
- 19Change the printer driver settings (Windows/macOS)
- 20The printer status is Offline or Paused.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22MEMORY FULL
- 23What kind of paper can I use?
- 24JAM DUPLEX
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26What is the recommended paper?
- 27Page skewed
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29DRUM STOP
- 30NO PAPER T1
- 31Curled
- 32The printer prints unexpectedly or it prints garbage data.
- 33DRUM END SOON
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35What is the printable area per page?
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Delete print jobs from the print queue.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42FUSER ERROR
- 43CARTRIDGE ERROR
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45FRONT COVER OPEN or FUSER COVER OPEN
- 46SIZE ERROR DX
- 47PRINT OVERRUN
- 48Curl or wavy
- 49Wrinkles or creases
- 50SERVICE CALL