FAQs & Troubleshooting
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148 Results
- 1What kind of paper can I use?
- 2JAM INSIDE
- 3JAM TRAY 1
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5SIZE ERROR DX
- 6Print on labels and envelopes from the manual feed slot.
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 9TONER LOW
- 10Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12"Offline" appears on the Status Monitor.
- 13TONER ENDED
- 14NO PAPER T1
- 15Create or view a XML Paper Specification document
- 16FRONT COVER OPEN or FUSER COVER OPEN
- 17DRUM ERROR
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19Print on both sides of the paper (Auto 2-sided/duplex Printing).
- 20REPLACE TONER
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24The downloaded driver's name is different from my machine's name. (Linux)
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26Delete print jobs from the print queue.
- 27Can I print from or scan to Android™ Smartphone?
- 28The printer status is Offline or Paused.
- 29Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 30MANUAL FEED
- 31The printer prints unexpectedly or it prints garbage data.
- 32Print both sides of paper (Manual 2-sided/Duplex Printing for Mac OS X 10.4.11 or greater)
- 33PRINT OVERRUN
- 34Curl or wavy
- 35Envelope creases
- 36Wrinkles or creases
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38What is the printable area per page?
- 39What is the recommended paper?
- 40Page skewed
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Check the firmware version.
- 45I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 48Poor fixing
- 49Reprint the last print job. (For Windows users only)
- 50Print a Printer Settings page.