FAQs & Troubleshooting
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- 1Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3REPLACE TONER
- 4Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6How to identify your Operating System (OS).
- 7The printer status is Offline or Paused.
- 8The printer prints unexpectedly or it prints garbage data.
- 9White lines or bands or ribbing appear across the page
- 10Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 11JAM REAR
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16NO PAPER T1
- 17Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 18PRINT OVERRUN
- 19MEMORY FULL
- 20What do the LED indications mean?
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22What is Toner Continue Mode?
- 23NO TONER
- 24FRONT COVER OPEN or FUSER COVER OPEN
- 25SIZE ERROR DX
- 26JAM TRAY 1
- 27Clean the paper pick-up roller.
- 28How do I print a Test page?
- 29I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 30"Offline" appears on the Status Monitor.
- 31Change the printer driver settings (Windows/macOS)
- 32DRUM STOP
- 33MANUAL FEED
- 34Wrinkles or creases
- 35SERVICE CALL
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37What is the recommended paper?
- 38Turn the Toner Save Mode on or off.
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Print command (LPR) (Linux)
- 42To install the printer driver easily using a tool. (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Pre-Required Procedures (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Check the firmware version.
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Clean the Drum Unit.
- 49JAM DUPLEX
- 50JAM INSIDE