FAQs & Troubleshooting
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165 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 3The printed letters are slanted, positioned incorrectly.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5How can I activate/deactivate the Toner Save Mode?
- 6Cannot print after a Windows 10 update (June 2020)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Printouts have a curl or wave.
- 9The image is ghosted.
- 10How do I print a Test page?
- 11Replace the toner cartridge
- 12"Offline" appears on the Status Monitor.
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15What are the expected yields of the consumables?
- 16Replace the drum unit.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18Protect your Brother machine against unauthorised access over the network
- 19A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 20The paper is skewed when it's printed.
- 21What is the printable area per page?
- 22Check the firmware version.
- 23What is the Network Shared printing?
- 24What driver package format is supported by my Linux distribution?
- 25To install the printer driver easily using a tool. (Linux)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Use the Universal Printer Driver for PCL
- 28Can I use AirPrint with my Brother machine?
- 29I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 30I am using Windows. When I print a document, the printed page is blank. What should I do?
- 31The print speed is very slow when I use XML Paper Specification Printer Driver.
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 34The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 35Lines appears across the page.
- 36Printouts are with gray background.
- 37Output sheets are completely black.
- 38The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 39I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 40Drum Life End Soon
- 41Print on both sides of the paper.
- 42How do I print envelopes from the manual feed slot in Windows applications?
- 43How do I clear paper jams?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Delete print jobs from the print queue.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 49Reprint the last print job. (For Windows users only)
- 50What kind of paper can I use?