FAQs & Troubleshooting
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165 Results
- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The printer status is Offline or Paused.
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6How to identify your Operating System (OS).
- 7I am using Windows. When I print a document, the printed page is blank. What should I do?
- 8Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 9The printer prints unexpectedly or it prints garbage.
- 10How can I change the printer settings?
- 11What is a "Generic PCL Driver"?
- 12How do I print a Test page?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14What driver package format is supported by my Linux distribution?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Use the Universal Printer Driver for PCL
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 19What kind of paper can I use?
- 20Lines appears across the page.
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22How can I activate/deactivate the Toner Save Mode?
- 23The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 24Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 25How can I clean the inside of the printer?
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27Protect your Brother machine against unauthorised access over the network
- 28"Offline" appears on the Status Monitor.
- 29What is the Network Shared printing?
- 30The paper is skewed when it's printed.
- 31The print speed is very slow when I use XML Paper Specification Printer Driver.
- 32The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Replace the drum unit.
- 35What is the recommended paper?
- 36Print on both sides of the paper.
- 37How do I print envelopes from the manual feed slot in Windows applications?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 40I cannot print from my computer via network. (For Macintosh)
- 41When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 42I cannot print over a network using the XML Paper Specification Printer Driver.
- 43I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 44Print a Printer Settings page.
- 45The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 46Drum Life End Soon
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48Printouts have toner specks.
- 49How can I clean the corona wire of the drum unit?
- 50What do the LED indications mean?