FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3How to identify your Operating System (OS).
- 4How can I activate/deactivate the Toner Save Mode?
- 5The printer status is Offline or Paused.
- 6Can I use AirPrint with my Brother machine?
- 7"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9The printed letters are slanted, positioned incorrectly.
- 10Replace the drum unit.
- 11How do I clear paper jams?
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The paper is skewed when it's printed.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15What do the LED indications mean?
- 16I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 17Delete print jobs from the print queue.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 21The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 22I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 23I cannot print from my computer via USB.
- 24I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 25Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 26Printouts are with gray background.
- 27Print on both sides of the paper.
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 31Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 32How do I print a Test page?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34How do I print envelopes from the manual feed slot in Windows applications?
- 35Pre-Required Procedures (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37"Offline" appears on the Status Monitor.
- 38How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 39How can I print the pages in reverse page order in Windows?
- 40The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 41Reprint the last print job. (For Windows users only)
- 42How can I clean the inside of the printer?
- 43Lines appears across the page.
- 44How can I clean the corona wire of the drum unit?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46What driver package format is supported by my Linux distribution?
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48Print command (LPR) (Linux)
- 49Print command (cupswrapper) (Linux)
- 50Uninstall printer drivers (Linux)