FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2How to identify your Operating System (OS).
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4How do I clear paper jams?
- 5Replace the drum unit.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Delete print jobs from the print queue.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10What driver package format is supported by my Linux distribution?
- 11What are the expected yields of the consumables?
- 12What is the recommended paper?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16Change the printer driver settings (Windows/macOS)
- 17The printer status is Offline or Paused.
- 18White spots appear in areas of dense black printing.
- 19What is the difference between the toner cartridge and the drum unit?
- 20I am using Windows. When I print a document, the printed page is blank. What should I do?
- 21What do the LED indications mean?
- 22How can I activate/deactivate the Toner Save Mode?
- 23I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 24I cannot print from my computer via USB.
- 25The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 26Printouts have a curl or wave.
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28What can happen if the wrong paper is used in your machine.
- 29What is the printable area per page?
- 30Open the Control Panel (For Windows)
- 31How can I clean the corona wire of the drum unit?
- 32Pre-Required Procedures (Linux)
- 33Can I print from or scan to Android™ Smartphone?
- 34"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 37Print on both sides of the paper.
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 41Print a Printer Settings page.
- 42The image is ghosted.
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45When printing with monochrome laser printer, the print position shifts. (Linux)
- 46Windows 10 Support Information
- 47"Offline" appears on the Status Monitor.
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Can I print from and scan to iPhone, iPod touch and iPad?