FAQs & Troubleshooting
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194 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2REPLACE TONER
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 5How to identify your Operating System (OS).
- 6The printer status is Offline or Paused.
- 7NO PAPER T1
- 8JAM REAR
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11JAM INSIDE
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Print on labels and envelopes from the manual feed slot.
- 14"Offline" appears on the Status Monitor.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17REPLACE DRUM
- 18Delete print jobs from the print queue.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20What is Brother iPrint&Scan?
- 21Clear paper jams.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23JAM TRAY 1
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25Can I use AirPrint with my Brother machine?
- 26Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 27What is Toner Continue Mode?
- 28Change the printer driver settings (Windows/macOS)
- 29CARTRIDGE ERROR
- 30DRUM ERROR
- 31MEMORY FULL
- 32Curl or wavy
- 33What is the printable area per page?
- 34I cannot connect my machine to the wireless network (For Windows)
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39TONER ENDED
- 40I cannot print from my computer via network. (For Windows)
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 42What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 43Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 44Clean the Drum Unit.
- 45SIZE ERROR DX
- 46TONER LOW
- 47What is the recommended paper?
- 48Verify the Brother machine connected to the Wireless Network (For Windows)
- 49Clean the paper pick-up roller.
- 50Print a Printer Settings page.