FAQs & Troubleshooting
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143 Results
- 1How to identify your Operating System (OS).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3REPLACE DRUM
- 4REPLACE TONER
- 5What driver package format is supported by my Linux distribution?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7NO PAPER T1
- 8Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 9TONER LOW
- 10I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 11What is Toner Continue Mode?
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13What do the LED indications mean?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The printer status is Offline or Paused.
- 16The printer prints unexpectedly or it prints garbage data.
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18The downloaded driver's name is different from my machine's name. (Linux)
- 19Print command (LPR) (Linux)
- 20Clean the Drum Unit.
- 21When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 22Reprint the last print job. (For Windows users only)
- 23JAM INSIDE
- 24JAM TRAY 1
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Open the Control Panel (For Windows)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28CARTRIDGE ERROR
- 29FRONT COVER OPEN or FUSER COVER OPEN
- 30SIZE ERROR DX
- 31MANUAL FEED
- 32Can I print from DOS applications? What printer driver emulation can be used?
- 33A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 34"Offline" appears on the Status Monitor.
- 35To install the printer driver easily using a tool. (Linux)
- 36Delete print jobs from the print queue.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39What is the difference between the toner cartridge and the drum unit?
- 40The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 41I cannot print from my computer via USB.
- 42Change the printer driver settings (Windows/macOS)
- 43TONER ENDED
- 44Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 45DRUM ERROR
- 46How do I print a Test page?
- 47MEMORY FULL
- 48Curl or wavy
- 49Envelope creases
- 50Wrinkles or creases