FAQs & Troubleshooting
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143 Results
- 1"Offline" appears on the Status Monitor.
- 2How to identify your Operating System (OS).
- 3REPLACE TONER
- 4REPLACE DRUM
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 7I cannot print from my computer via USB.
- 8JAM REAR
- 9FUSER ERROR
- 10What do the LED indications mean?
- 11The printer status is Offline or Paused.
- 12How do I print a Test page?
- 13DRUM END SOON
- 14What kind of paper can I use?
- 15Clear paper jams.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Open the Control Panel (For Windows)
- 19Clean the Drum Unit.
- 20MANUAL FEED
- 21What driver package format is supported by my Linux distribution?
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Delete print jobs from the print queue.
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27TONER ENDED
- 28DRUM STOP
- 29The print speed is very slow when I use XML Paper Specification Printer Driver.
- 30Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 31PRINT OVERRUN
- 32MEMORY FULL
- 33Curl or wavy
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35SERVICE CALL
- 36Turn the Toner Save Mode on or off.
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38When printing with monochrome laser printer, the print position shifts. (Linux)
- 39A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 40I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42Print both sides of paper (Manual 2-sided/Duplex Printing for Mac OS X 10.4.11 or greater)
- 43When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 44JAM INSIDE
- 45JAM TRAY 1
- 46Uninstall the Brother Software and Drivers (Windows)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)