FAQs & Troubleshooting
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149 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The printer prints unexpectedly or it prints garbage.
- 6How can I activate/deactivate the Toner Save Mode?
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 9The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 10How do I change the print server password?
- 11How do I print a list of the internal fonts?
- 12When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 13Printouts have a curl or wave.
- 14What is the BRAdmin Professional software used for?
- 15How do I disable the APIPA protocol?
- 16Delete print jobs from the print queue.
- 17White lines appears down the page.
- 18What is the printable area per page?
- 19The image is ghosted.
- 20The printed letters are slanted, positioned incorrectly.
- 21My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 22A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 23The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 24How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
- 25When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 26Lines appears across the page.
- 27What driver package format is supported by my Linux distribution?
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29How to identify your Operating System (OS).
- 30Can I print from or scan to Android™ Smartphone?
- 31The printer status is Offline or Paused.
- 32How can I print the pages in reverse page order in Windows?
- 33I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 34White lines appear across the page.
- 35What are the expected yields of the consumables?
- 36How do I factory reset the print server?
- 37What is the recommended paper?
- 38How do I print envelopes from the manual feed slot in Windows® applications?
- 39Print the Network Configuration List.
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41Uninstall printer drivers (Linux)
- 42Pre-Required Procedures (Linux)
- 43Windows 10 Support Information
- 44Check the firmware version.
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 48The printer does not feed paper from the manual feed slot.
- 49When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)