FAQs & Troubleshooting
![]() |
Popular |
131 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6How to identify your Operating System (OS).
- 7Can I print from or scan to Android™ Smartphone?
- 8The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 9How can I print the pages in reverse page order in Windows?
- 10The printer prints unexpectedly or it prints garbage.
- 11Printouts have wrinkles or creases.
- 12The printed letters are slanted, positioned incorrectly.
- 13I cannot print from my computer via network. (For Macintosh)
- 14I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 15Check the firmware version.
- 16The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 17Does NC-2200w work with Windows Vista?
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 20Printouts have a curl or wave.
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22What is the printable area per page?
- 23Open the Control Panel (For Windows)
- 24Cannot print after a Windows 10 update (June 2020)
- 25The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 26Uninstall printer drivers (Linux)
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28What is the difference between the toner cartridge and the drum unit?
- 29I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 36What are the expected yields of the consumables?
- 37How do I clear paper jams?
- 38Where do I find the complete User's Guide?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40All print jobs are aborted and nothing is printed. (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42Windows 10 Support Information
- 43What is the Network Shared printing?
- 44Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 45Drum Life End Soon
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 48White lines appear across the page.
- 49What do the LED indications mean?
- 50Printouts are faint.