FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 6Cannot print after a Windows 10 update (June 2020)
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8What is the protocol specification of the NC-4100h Type 2 print server?
- 9I cannot print from Mac OS X.
- 10I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11Can I print using the IPP protocol on Windows XP?
- 12What is the BRAdmin Professional software used for?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15The machine does not print anything.
- 16Change the printer driver settings (Windows/macOS)
- 17The paper is skewed when it's printed.
- 18The paper does not feed from MultiPurpose Tray(MP Tray).
- 19Can I print from DOS applications?
- 20When trying to print from Mac OS® X the print queue is stopped.
- 21What is the printable area per page?
- 22I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 23I cannot print from my computer via USB.
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Printouts have a curl or wave.
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Print on both sides of the paper(2-sided/Duplex Printing).
- 31Large characters are printed incorrectly. (Linux)
- 32Windows 10 Support Information
- 33What kind of Control Panel Setting Menu available and what do they mean?
- 34FONT FULL
- 35I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 36An error message "MEMORY FULL" appears on the printer LCD.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38How do I clean the inside of the printer?
- 39How do I factory reset the print server?
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43Delete print jobs from the print queue.
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45How to identify your Operating System (OS).
- 46Can I print from or scan to Android™ Smartphone?
- 47I cannot print from my computer via network. (For Windows)
- 48The printer status is Offline or Paused.
- 49Functions supported in the Windows 7 built-in drivers
- 50Where can I get the drivers and utilities that work with Mac OS X 10.6?