FAQs & Troubleshooting
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171 Results
- 1What kind of envelopes should I avoid?
- 2The printer status is Offline or Paused.
- 3What kind of memory can I use?
- 4I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 5The printed letters are slanted, positioned incorrectly.
- 6What kind of labels and transparencies can I use?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10Can I print using the IPP protocol on Windows XP?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12How do I perform a factory reset?
- 13The machine does not print anything.
- 14What driver package format is supported by my Linux distribution?
- 15When printing with monochrome laser printer, the print position shifts. (Linux)
- 16Delete print jobs from the print queue.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18What is the difference between the toner cartridge and the drum unit?
- 19Change the printer driver settings (Windows/macOS)
- 20The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 21What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 22I cannot print from Mac OS X.
- 23The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 24How can I change the IP address using the ARP and PING commands?
- 25What is a "Generic PCL Driver"?
- 26What kind of paper can I use?
- 27What can happen if the wrong paper is used in your machine.
- 28How do I install additional memory?
- 29What is the Network Shared printing?
- 30I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 31I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34How to identify your Operating System (OS).
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 38What kind of paper should I avoid?
- 39I cannot use the "Modules Update" button on Web BRAdmin.
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 42I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45When trying to print from Mac OS® X the print queue is stopped.
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47What is the BRAdmin Professional software used for?
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49Print on envelopes.
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)