FAQs & Troubleshooting
![]() |
Popular |
157 Results
- 1How can I change the IP address?
- 2What is the BROWNIE software?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from or scan to Android™ Smartphone?
- 6The printer status is Offline or Paused.
- 7The machine does not print anything.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 10When printing with monochrome laser printer, the print position shifts. (Linux)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14How do I monitor the status of the printer?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16What is a "Generic PCL Driver"?
- 17Printouts have wrinkles or creases.
- 18Can I print from DOS applications?
- 19When do I need to upgrade the printer memory?
- 20What do the LED indications mean?
- 21What driver package format is supported by my Linux distribution?
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 24I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 25Delete print jobs from the print queue.
- 26Open the Control Panel (For Windows)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 29Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 30Why are the ready and alarm lights blinking?
- 31What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 32White lines appears down the page.
- 33What can happen if the wrong paper is used in your machine.
- 34I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 35When trying to print from Mac OS® X the print queue is stopped.
- 36Uninstall the printer drivers (For Windows)
- 37The printed letters are slanted, positioned incorrectly.
- 38To install the printer driver easily using a tool. (Linux)
- 39Pre-Required Procedures (Linux)
- 40What is the difference between the toner cartridge and the drum unit?
- 41When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 42I cannot print from my computer via USB.
- 43Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 44Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 45How can I use the BRAdmin Professional Software to View and change printer information?
- 46How do I use the Quick Print Setup Utility?
- 47How can I install the Web BRAdmin on Windows Server 2003?
- 48Why are the alarm and data lights blinking?
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50Replace the toner cartridge.