FAQs & Troubleshooting
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154 Results
- 1When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Delete print jobs from the print queue.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5How do I monitor the status of the printer?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The printer status is Offline or Paused.
- 9The printer prints unexpectedly or it prints garbage.
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14How do I perform a factory reset?
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16What kind of memory can I use?
- 17How to identify your Operating System (OS).
- 18Change the printer driver settings (Windows/macOS)
- 19What is the BROWNIE software?
- 20How can I change the IP address using the ARP and PING commands?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Does NC-2200w work with Windows Vista?
- 23The machine does not print anything.
- 24What driver package format is supported by my Linux distribution?
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27What kind of envelopes should I avoid?
- 28What kind of USB cable should I use?
- 29What kind of paper can I use?
- 30Printouts have a curl or wave.
- 31Can I print from DOS applications?
- 32Print on envelopes.
- 33Print command (cupswrapper) (Linux)
- 34How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 37In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 38How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 39I cannot print from Mac OS X.
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 42I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 45Printouts have wrinkles or creases.
- 46How do I install additional memory?
- 47The printed letters are slanted, positioned incorrectly.
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?