FAQs & Troubleshooting
Latest |
127 Results
- 5125/03/2016What is the difference between the toner cartridge and the drum unit?
- 5225/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5325/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5425/03/2016What is the Network Shared printing?
- 5525/03/2016Can I print from or scan to Android™ Smartphone?
- 5625/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5710/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5827/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 5925/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6019/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6126/09/2014Can my printer send me an e-mail if there is a problem?
- 6229/01/2014How do I clean the Drum Unit?
- 6329/01/2014I cannot print from Mac OS X.
- 6429/01/2014How do I print on transparencies?
- 6527/01/2014Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 6627/01/2014How do I clean the corona wire of the drum unit?
- 6727/01/2014How do I print on envelopes?
- 6817/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6916/05/2013Why are the alarm and data lights on?
- 7015/05/2013Paper Feed Problems
- 7115/05/2013How do I display the Quick Print Setup as a Toolbar?
- 7215/05/2013How do I monitor the status of the printer?
- 7315/05/2013How do I use the Quick Print Setup Utility?
- 7415/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 7515/05/2013My Brother machine misfeeds paper.
- 7614/05/2013How can I change the IP address?
- 7713/05/2013Printouts have a curl or wave.
- 7810/05/2013Printouts have wrinkles or creases.
- 7910/05/2013Black toner marks appear across the page.
- 8010/05/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 8110/05/2013White lines appears down the page.
- 8210/05/2013Lines appears across the page.
- 8310/05/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 8410/05/2013What do the LED indications mean?
- 8510/05/2013What do the LED indications mean?
- 8609/05/2013Printouts are with gray background.
- 8709/05/2013Replace the drum unit.
- 8809/05/2013Printouts are faint.
- 8909/05/2013How do I clear paper jams?
- 9008/05/2013The image is ghosted.
- 9126/04/2013White spots appear in areas of dense black printing.
- 9226/04/2013Vertical black lines appear on the printout.
- 9325/04/2013Output sheets are completely black.
- 9408/05/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 9520/03/2012Why does the Drum LED light?
- 9619/03/2012Replace the toner cartridge.
- 9702/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9802/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9927/09/2011Print on both sides of the paper.
- 10026/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.