FAQs & Troubleshooting
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164 Results
- 1The printed letters are slanted, positioned incorrectly.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5What kind of paper can I use?
- 6What kind of memory can I use?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11I cannot print from Mac OS X.
- 12What can happen if the wrong paper is used in your machine.
- 13How do I change the print server password?
- 14Can I print from or scan to Android™ Smartphone?
- 15Functions supported in the Windows 7 built-in drivers
- 16Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 17What kind of paper should I avoid?
- 18What kind of envelopes should I avoid?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Can I print using the IPP protocol on Windows XP?
- 21When trying to print from Mac OS® X the print queue is stopped.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24Windows 7 Support Information
- 25The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 26The machine does not print anything.
- 27Can I buy any MICR toner?
- 28The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 29What kind of labels and transparencies can I use?
- 30What kind of USB cable should I use?
- 31How do I perform a factory reset?
- 32What is a "Generic PCL Driver"?
- 33I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Cannot print after a Windows 10 update (June 2020)
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 38Why are the ready and alarm lights blinking?
- 39Why does the Drum LED light?
- 40I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44Windows 10 Support Information
- 45I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 46Why are the alarm and data lights blinking?
- 47Why are all the lights blinking then the drum light blinking?
- 48Replace the drum unit.
- 49Replace the toner cartridge.
- 50I cannot install the driver when using the Driver Install Tool. (Linux)