FAQs & Troubleshooting
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164 Results
- 1The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The printer status is Offline or Paused.
- 10Printouts have wrinkles or creases.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13What kind of envelopes should I avoid?
- 14Print on envelopes.
- 15The printed letters are slanted, positioned incorrectly.
- 16I cannot print from Mac OS X.
- 17What kind of USB cable should I use?
- 18Uninstall the drivers. (Mac OS X 10.5)
- 19I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 20Printouts have a curl or wave.
- 21When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22How do I install additional memory?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 25What is the best printer driver to use-the PCL or BR-Script driver?
- 26The image is ghosted.
- 27Cannot print after a Windows 10 update (June 2020)
- 28Large characters are printed incorrectly. (Linux)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Delete print jobs from the print queue.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33How to identify your Operating System (OS).
- 34Change the printer driver settings (Windows/macOS)
- 35Functions supported in the Windows 7 built-in drivers
- 36The paper is skewed when it's printed.
- 37Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 38What kind of paper should I avoid?
- 39Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 40The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 41How do I perform a factory reset?
- 42The machine does not print anything.
- 43When trying to print from Mac OS® X the print queue is stopped.
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 47I cannot print from my computer via USB.
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49How do I upgrade the firmware of my Brother print server?
- 50None of the LEDs illuminate.