FAQs & Troubleshooting
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156 Results
- 1The printer status is Offline or Paused.
- 2What driver package format is supported by my Linux distribution?
- 3Cannot print after a Windows 10 update (June 2020)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How to identify your Operating System (OS).
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11What is a "Generic PCL Driver"?
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13Functions supported in the Windows 7 built-in drivers
- 14The paper is skewed when it's printed.
- 15The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 16What kind of USB cable should I use?
- 17The printer prints unexpectedly or it prints garbage.
- 18What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 19I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 20When trying to print from Mac OS® X the print queue is stopped.
- 21Replace the toner cartridge.
- 22My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25Print command (LPR) (Linux)
- 26I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 27Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 28What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 29How do I turn off the Quick Print Setup?
- 30Using the PING command to troubleshoot problems.
- 31Why are the ready and alarm lights blinking?
- 32I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 39Delete print jobs from the print queue.
- 40What is the difference between the toner cartridge and the drum unit?
- 41I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 42What is the Network Shared printing?
- 43Can I print from or scan to Android™ Smartphone?
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I cannot print from my computer via USB.
- 46Change the printer driver settings (Windows/macOS)
- 47I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 50Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?