FAQs & Troubleshooting
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153 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The machine does not print anything.
- 4What kind of memory can I use?
- 5Functions supported in the Windows 7 built-in drivers
- 6What driver package format is supported by my Linux distribution?
- 7Print on envelopes.
- 8Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Cannot print after a Windows 10 update (June 2020)
- 11Delete print jobs from the print queue.
- 12I cannot print from my computer via USB.
- 13The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 14What kind of envelopes should I avoid?
- 15The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17How do I perform a factory reset?
- 18Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 21Printouts are with gray background.
- 22Large characters are printed incorrectly. (Linux)
- 23How to identify your Operating System (OS).
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 30Paper Feed Problems
- 31My Brother machine misfeeds paper.
- 32The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 33Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 34How do I clean the inside of the printer and Drum Unit?
- 35When trying to print from Mac OS® X the print queue is stopped.
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 39I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42What is the Network Shared printing?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44I cannot print from my computer via network. (For Macintosh)
- 45I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 46Why are the alarm and data lights on?
- 47How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 48Using the PING command to troubleshoot problems.
- 49How do I print a Test page?
- 50What is a file server based network and do Brother printers work in that type of environment?